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Teams

Teams enable collaborative engagement by grouping users together for shared achievements and competitions. This powerful feature supports various organisational structures like departments, offices, locations, or roles.

Benefits of team-based dynamics​

  • Foster collaboration and friendly competition between groups
  • Track and reward collective achievements
  • Create targeted incentives for specific departments or regions
  • Analyse performance at both team and individual levels

Team structure setup​

Teams in Mambo are represented by special user accounts linked to individual members through tags. This flexible structure allows for:

  • Multiple team hierarchies
  • Cross-team memberships
  • Granular activity tracking
  • Team-specific rewards and challenges

Configuration steps​

1. Create required tags​

Team identifier tags

  • team_sales
  • team_marketing

Team user identifier

  • team_user

Configure tags with these settings:

  • Team identifier tags (e.g., team_sales):

    • Personalisation: off
    • Analytics tracking: on

  • Team user tag:

    • Personalisation: on
    • Analytics tracking: on

2. Create team user accounts​

Create a user account for each team with:

  • UUID: Same as team tag (e.g., "team_sales")
  • Email: team-specific email
  • Name: Team name
  • Tags: team_user + team identifier tag

Example:

JSON

3. Associate members with teams​

Add the team identifier tag to each team member's user profile.

Activity tracking​

The system automatically tracks activities for both individual users and their teams:

  1. User performs an activity
  2. System checks user's tags
  3. If user has a team tag:
    • Activity is recorded for the user
    • Activity is recorded for the team user account
  4. If no team tag:
    • Activity is recorded only for the user

Team-based features​

Leaderboards​

Create team-specific leaderboards by:

  • Using team_user tag as "Filterable by Tag" to show only team rankings
  • Using team identifier tags to filter for specific team members

Rewards and incentives​

Configure team-specific rewards:

  • Points systems for team achievements
  • Team-exclusive rewards
  • Collaborative missions
  • Team-based coupons

Analytics​

Filter analytics by:

  • team_user tag for team-level performance
  • Team identifier tags for member performance
  • Combined filters for comparative analysis

Best practices​

  • Use descriptive team names and tags
  • Maintain consistent naming conventions
  • Regularly audit team memberships
  • Monitor team-level analytics for engagement

Limitations​

  • Team users cannot log in to the platform
  • A user can belong to multiple teams
  • Team changes are not retroactive